Frequently asked questions

How do the free classes work?

Your first class is free and there is no obligation to attend further classes. Please contact me through the site to book a place. The free class offer doesn't apply to the online video classes.



Who is pilates for?

Pilates is suitable for anyone of any age and of any ability.



Do I need to bring anything?

Mats, equipment and water are provided. You can bring your own mat if you'd prefer. Please wear comfortable clothes.



Do you run courses?

I believe in offering my clients flexibility therefore you are not required to attend a certain number of classes or take them in a certain order.



How much are the classes?

Classes are £7.50 each. I ask that classes are paid for in blocks of five, this is simply to cut down on administration. You do not have to take these consecutively and any unused classes can be refunded.



Do you have separate classes for beginner, intermediate and advanced levels?

No, you can attend any class because each exercise can be adapted to your current level, enabling you to progress at your own pace.



Can Pilates help with long term medical conditions?

Absolutely, I have seen significant results in improving the symptoms of people with Parkinson’s, multiple sclerosis, fibromyalgia, osteoporosis, degenerative disc disease and Meniere's disease. As each case is different, before attending a class please seek medical advice from your specialist or GP.



Do I need to book a place?

Yes, all places must be booked prior to attending. You can contact me here to book your first session.



ONLINE - How do I access the online classes?

Please get in touch with me through the contact form.



ONLINE – What are the payment options?

You can either rent each class for 72 hours (£2 - £3.50) or subscribe to all 10 classes for £12 per month. The monthly subscription automatically renews and can be cancelled at any time. Payment can be made by credit or debit card or through paypal.



ONLINE – How do I cancel my monthly subscription?

If you click on the members icon above the main video

you will see a link to 'Cancel subscription'



ONLINE – I have paid/subscribed but it appears I need to pay again?

If you have subscribed and are still seeing this link above the video:

or if you have rented a video and you are still seeing the 'rent' button: then try refreshing the page. Unfortunately this can happen if you log out from the site and then log back in.



ONLINE – What support will I receive?

Following an initial call to discuss your health questionnaire there is ongoing support via telephone, email or video call. If ever you are unsure about anything don’t hesitate to contact me.



© 2020 Poynton Pilates